Gibraltar Licensing Authority (GLA) licence and regulate the BigWinner Casino. Though it is behind the most sought-after licence like UKGC and MGA, it still holds its high standard and encourages responsible gambling. Additionally, we found no past problems in terms of compliance.
Markor Technology Limited (MTL) operates BigWinner. Its registered address is Suite 7, Hadfield House, Gibraltar, GX11 1AA; Trading Address: Suite 811, Building 8, Europort, Gibraltar GX11 1AA. Gibraltar Gambling Commissioner regulates Gibraltar Licensing Authority licences MTL with licence number – RGL 118.
Now, we are sure BigWinner is a legit casino site for sports betting. First, let us check if it is secure when keeping the gambler’s information and funds.
Upon researching, we have found that BigWinner uses 16-bit SSL technology to encrypt the players’ transactions, which ensures the players’ information is safeguarded from cyberattacks. Besides, the terms and conditions of the payment show that they take the players’ funds seriously.
In addition, BigWinner has a secure login system where the customers must first verify their email to open their account and ID before making any withdrawals. Thus, with an account at BigWinner Casino, the players can rest assured of their fair gaming opportunities to the players while safekeeping their data makes it even more trustworthy.
Having explored the BigWinner Casino, it is obvious that the site is structured, considering the user requirements, and it is delivered efficiently. The site’s theme is simple yet striking, combining dark tones.
When it comes to the registration process, the players can easily register with a few clicks and a verification process. Besides, the transactions can also be made easily without difficulty. The website sections are properly organised, making the navigation process very easy. The players can also find the option to filter games by the provider and their “Last Played” category, which can restore the players’ choices for quick access.
The BigWinner Casino has decent customer service. They can be contacted through live chat or email. As for the review, we have checked their services and found that the customer service is responsive. The players can contact customer service through email and live chat options. There is also a BigWinner FAQ section available that helps resolve minor issues. However, the answers can be a bit short.
Besides, contacting customer services for non-members can be tricky since the live chat function does not support it. So instead, it directs the non-members to the Big Winners FAQ section. If you say the FAQ section could not resolve your issues, you can fill up a detailed form detailing the issues. You can also attach screenshots to elaborate on your issue in this form.
The BigWinner VIP members can enjoy an increased level of customer service. The customers at Silver and Bronze levels are eligible to access priority customer service 24 hours a day – from Monday to Friday. In addition, they can contact them through SMS, WhatsApp and email. Customers reaching the Gold and Diamond level can access priority customer service 24×7 for the whole year. Besides, they also have a dedicated account manager who they can contact through WhatsApp.
While VIP customers have several customer service benefits, regular customer service could be improved. However, our review team does not have any major complaints in terms of the customer service of the BigWinner Casino.